Networking & PC Support - Maintenance Agreements

Common Sense Solutions provides standard maintenance contracts for three, six, nine and twelve month periods.

Standard maintenance agreements include:

1. Updates to server operating system & hardware.
2. Security and other critical updates on server.
3. Clean servers of excess dust and dirt, as necessary.
4. Benchmarks on server utilization including disk utilization and email store utilization.
5. Verification and correction, if necessary, of Anti-virus renewal and updates.
6. Verification and restore testing of your tape backup.
7. Review of event logs for issues and correction or escalation as necessary.
8. Removal/archiving of old users accounts and email boxes.
9. Download and installation of updates to server applications (tape backup, anti-virus, centralized fax, etc.).

In addition, Common Sense Solutions will perform maintenance on your local workstations, including installation of service releases and patches, de-fragmentation of drives, and application of service packs.

Common Sense Solutions will also provide Help Desk support for routine user requests; including password changes and re-sets, Outlook usage issues, basic Excel or Word questions, Palm synching, etc. This support will be provided via telephone, remote desktop and periodic on-site visits by a junior technician.

Support issues that are server related or that are above and beyond resolution at the help desk, will be provided by a senior technician.

For critical issues, such as a down system or lack of internet connectivity, we will provide a guaranteed four hour response time.

Best of all, you determine how you want to prioritize and control support requests. It is generally most efficient, and cost effective for you, if non-urgent issues are accumulated and resolved on our routine visits. We will also resolve issues that can be handled more efficiently through remote access to your system.

For additional information, please call Common Sense Solutions at 630-379-0330.