Maintain & Update Workstations

We make it easy for you to get support from us.

Support requests can be submitted by phone, fax or email. Each request is logged in our incident tracking system so we know the exact time that the request came in as well as our initial response and every subsequent support effort for that incident.

Support requests are directed to our help desk staff. If they cannot quickly resolve the issue, it will then be escalated to the appropriate technician for remote or on-site resolution.

Our normal support hours are 8:00 am to 5:00 pm Monday through Friday. After hours and weekend support is available, either by prior arrangement or by supplemental contract coverage

Every client is assigned an account manager at the beginning of our business partnership. Clients may feel free to call that individual, or any other employee of Common Sense Solutions at any time, for any reason.

CSS prides itself on its dedication to customer service and training. We don't consider our job done until your staff is able to get exactly what you need out of your network.