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arrives? Do you find yourself spending too much time corresponding via e-mail? |
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If this sounds familiar, then it sounds like you need to implement the R.A.F.T. system. R.A.F.T. is a time management technique that may be applied to handling e-mail. It is simple to use and can easily be taught to all new and not-so-new employees. Specifically, R.A.F.T. stands for: |
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First, unless you are specifically obligated to respond to e-mails immediately, you should keep your Outlook or other e-mail application closed. That's right, I said closed. Get into the habit of checking your e-mail (at a maximum) four times per day. I check mine three times a day: once in the morning (while drinking my coffee), after lunch or around 1:00 pm (whichever comes first), and then again between 4:00 and 5:00 pm. Second, send less e-mail. If you are simply replying with a "thanks" or a "got-it", then you probably don't need to send the e-mail. Third, if it is taking you longer than 5-10 minutes to draft the e-mail, call the person instead or create a document to record the details. Remember, e-mail is used for short written messages. It should not replace a phone conversation, to-do, memo, or work order. |
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This technique has helped me deal with more e-mail than I can mention. To learn more on e-mail or Microsoft Outlook, contact one of our technicians at Common Sense Solutions at 630-379-0330. |
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