Whether you are looking for voice, internet, data, mobility, or cloud services, we can provide a cost-effective options, and will help you determine the best one.

As a small business, you need every advantage you can get to compete against bigger companies with bigger resources. Common Sense Solutions is proud to provide our clients with a cost-effective, enterprise-class voice over IP (VOIP) phone solution that is easy to use and manage.

CSS can provide and install a VoIP system that is:

  • Affordable – low cost with no extra set-up, installation, or maintenance fees
  • Easy to use – including an intuitive, user-friendly interface
  • Reliable – your system is monitored and maintained 24/7
  • Mobile – calls can be taken in other locations, via laptop or forwarded to a mobile phone

What Is VoIP?

VoIP (Voice over Internet Protocol) is a term used to describe a group of technologies that are used to connect and deliver voice telephone calls over the Internet. VoIP telephones can communicate with conventional telephones, and vice-versa.

Traditional phone calls are made over dedicated telephone circuits; VoIP calls are carried over the Internet. VoIP calls share a data network with other computing devices. When you place a VoIP call, your speech is digitized at the originating end, and is transmitted as small bundles of data (called “packets”) over the data network and Internet. At the receiving end, the packets are reassembled into an audio signal.

How would VoIP Help My Company?

The advantages of VoIP over traditional telephone systems include:

  • Reduced equipment cost
  • Reduced phone service cost
  • An expansive feature set
  • The ability to integrate your phone with other computing devices.

See how easy a VoIP phone system can be.

Let Common Sense Solutions show you how VoIP can help you stay more connected, more easily. Our simple set-up process will have you making and receiving VoIP calls in minutes.

Equipment costs:

Star2Star telephone system costs a fraction of what you would pay for a traditional business PBX. Since the Star2Star system can support hundreds of phones at a single location, and you can add phones one at a time as you grow, you never are forced to buy “too much” PBX just to accommodate potential growth plans.

Phone Service Cost:

Most organizations see a dramatic drop in their monthly phone costs; the typical business phone bill is cut in half. For customers who pay extra for services such as central office voicemail or for those who make lots of long distance or international calls, the savings can be tremendous. Savings come from many areas, including:

  • Pool phone lines across multiple locations
  • Call bursting eliminates busy signals
  • Free interoffice calls
  • Unlimited voicemail that forwards to email
  • No added domestic long distance fees



Star2Star has tremendous multi-location features. Your system can be configured so that it operates as a single, unified phone system, no matter how many locations your business has.

Star2Star lets you treat all your locations as one group of extensions. Any and all incoming lines can route to a receptionist (or queue of receptionists) operating from a single location. These receptionists can hold and direct calls for all locations.

Individual work-at-home employees can have a phone at their home that operates just like the phones in the office, so your remote offices and remote employees are now available via local extensions. Flexibility like this can result in tremendous cost savings


With Star2Star, you can set up unlimited voicemail for all users. You can even set up voicemail for “virtual” users; this feature is useful for calls that are intended for a departmental group but are never answered. Finally, Star2Star also offers voicemail groups. Voicemail groups are used to send a single voice message to a group of extensions. It’s great for departmental or company-wide announcements.

Automated Attendant, Ring Groups and Queues

You can create multi-layer automated attendant menus and create ring groups, customer service queues, and paging groups. You can even customize your music on hold. Extensions can be customized to allow or prohibit certain activities such as international calling or outbound calls.

User Features

Users can also log into their designated portal and set up their own speed dial, call forwarding, find-me/follow-me paths, voicemail options, call blocking and other service settings.